We are aware of how crucial it is to safeguard your privacy rights and privacy in relation to security of your data. The Internet is a effective tool in the transfer of personal information Therefore, we as well as the other companies who belong to cheapdealflight.com group are fully committed to observing the laws in force for the protection of personal information and security to provide safe, controlled and secure browsing for all customers and users who use or visit our Website and/or the Comparison Service (you as”user” or “User”) or, to contract or use our services, download our application, and/or give us their consent to use our application for a certain use (you as a “Customer”).
Who’s accountable for handling of your personal data?
In the Terms and Conditions for Use for on the website, all services available via this Website are offered via Red Universal de Marketing y Bookings Online, SAU, the owner of this Website and by other companies that belong to the lm group, or by its partners who offer the services. In this Privacy Policy, when it is referred to as the “Company”, “we”, “our” or “Data Controller” in particular, we are referring specifically to:
What types of data do we collect and utilize?
If you visit the website and utilize the Comparison Service (as”User”), or register for our services (as “User”) or purchase or sign-up to use our products and services (as”a “Customer”) cheapdealticket.com collect the following information:
Personal information provided by you
- These are the personal information we collect from you such as when you sign up for an account, sign-up for marketing communications, utilize our services, or download our app, and any details you input on our booking platform , as well as in your reviews, comments or messages you send via telephone via the Customer Service or via Live Chat or social networks.
- More specifically:
- If you are making a reservation through us, we may send us details like:
- Passenger information, passport details, contact details, payment method details (ie credit card, billing address, account information), date of birth, etc.
- Information on your purchases including reservations you’ve made, the date and where they were made and the method you used to pay for them.
- If you contact us, or we reach you via Live Chat, Customer Service via postal mail, email and/or via social media, or by phone, we may gather the following data such as personal information that you supply us when you contact us, such as name and username, number and email address.
- If you are a participant in surveys or questionnaires regarding our services, you are able to send us the contact information you provide, along with your comments and observations on questions and surveys from our customers.
- When you sign up to sign up to our marketing communications via WhatsApp you will be able to supply us with the following details including your name and phone number. Before you can subscribe to marketing messages through WhatsApp you must review and agree to the privacy policies for messages sent via WhatsApp.
- Other people’s personal data supplied by you If you are planning to input personal information of someone else for instance, when you make reservations on behalf of them You must notify them only with their permission and after having been given an opportunity to review the Privacy Policy. If you are entering information from another person and you signify the fact that they have given you their permission.
- Children’s personal data It is important to note that we are able to gather and process information about children only if it’s been supplied by their guardians or parents or with their permission. If we find out that we’ve processed child’s personal information without the consent of a guardian or parent We have the right to erase the data.
If the disclosure of personal information is requested as a requirement to ensure the proper execution of the agreement that we have signed with you and to meet the legal requirements, notwithstanding that consent is the legal reason for processing the data that is in question, and/or our legitimate motive. Without these data, we may not provide all requested services.
What is the reason we want to collect your information?
Generally speaking, we will use your personal information to offer you the services you require as well as process payments, offer customer support, send you promotional and commercial information and notify you of important updates to our website and provide advertising and content we think might interest you. Particularly:
Why?
To establish and maintain the contractual agreement for the supply of the services or products that you have requested at every stage and with regard to any potential addition or change or to take the appropriate measures that you have requested regarding the contract prior to it being signed (i.e. aiding you in booking and receiving payment and responding to your questions and queries, and controlling your bank account). We will give you information on the availability of the Service and/or any other information or assistance via text, email, phone recordings, or similar methods.
Remember that if we contact you and the connection is not established or in the event that the line goes out at any point We will call you back at your telephone number to respond to your inquiry.
What is the legal foundation?
To complete a contract, or perform steps to meet the requirements of a contract (that is, providing the items and/or services you require and/or provide with the information or assistance you require)
Why?
In the manner legally permitted to prompt your participation in surveys that we conduct through email, telephone SMS, recorded calls or any other similar technology in order to communicate with us about your experience as a user from the Services. We will utilize your feedback to improve and enhance our services. After having reviewed our feedback we could be required to contact the customer to provide responses to your feedback.
Who receives, sees and processes your personal data, and from where?
The types of data recipients
We share your personal information in accordance with the purpose described in the Privacy Policy and with the following types of recipients:
- The employees of our company and/or their authorized associates offer assistance and consultancy services in the fields of administration and product development Legal advice and customer Service Computer systems and also those who are who are responsible for the maintenance of our network, software and hardware equipment.
- Hotels, airlines car rental companies travel agents, insurance companies as well as any other entity to which they are required to disclose your personal information to provide the service you requested, and which acts as a data controllers. autonomous data. It is important to note that airline companies are obliged under new rules that were introduced within the United States of America and in various states, to give border and customs officials access to the personal information of passengers who travel on their flights.
- Our secondary services providers (including other companies within the lm Group) which will handle your personal information on behalf of us and according to our direction for the purposes described above when they are acting as processors of data including technology service providers for computing, web hosting, phone customer service analytics and administration as well as other administration and analysis services.
- Financial institutions (for instance, to avoid charges, detect fraud, and to prevent) acting as data controllers who are autonomous.
- Our business partners are made up of social networks in the event that you explicitly want it (that is sharing data gathered from our Website on the platforms) If you utilize the methods to authenticate with social networks or download our app in which case you are bound to our privacy statement or the platforms that we share information regarding your online activities with those partners, even though you’re not associated with the platform you are using.
International transfer of your personal information
The personal information of Clients and Users are processed in the office registered by the Data Controller (refer to point 1) on the servers of the lm group and in the offices of various other entities where the information could be disclosed for the purpose of providing of requested services to the Data Controller in question.
How long can we keep your personal data?
We retain your personal data for the duration needed to accomplish the purposes and to carry out the pertinent tasks as specified in this Privacy Policy , or when you are advised or in the manner allowed by law. Here’s more information on the retention timeframe:
Document
Reservation records (name address, address and contact information PNR (public reservation number), Booking ID (reservation number) Date of birth ID number or document (issue dates, expiration dates the country of issue, and kind) and include :
– Product Information
Contact records of customers relating with the agent section (i.e. Notes/Events in the BackOffice),
– Purchase data
Section Special Services on purchase pages
Contact details of the Data Protection Officer (DPO)
Contact us at Data Protection Officer (DPO) by writing to: