Indigo is the largest single Asian low-cost airline in terms of its jet fleet size and number of passengers. Its headquarters are in Gurgaon, Haryana, India Indigo is a privately-owned airline that has daily flights connecting over 1000 passengers to 66 destinations , both international and domestically. It is considered to be the most punctual and on time airlines in India.
History
The first operations started in New Delhi to Imphal via Guwahati using just one plane. The expansion was completed in just six years from the time of the launch, Indigo surpassed Jet Airways to become the biggest airlines operating in India by market share. With a fleet of 224 aircraft, Indigo placed the largest single-order in Airbus history, for 250 Airbus A32oneo aircraft, valued at $27 billion.
Class of Travel
Indigo only offers seats in economy class, however passengers can take advantage of their top services like seats that are assigned to them with multiple cancellations, priority check-in at an extra cost.
Baggage Allowance
IndiGo has a generous baggage allowance 15 kg for Domestic Flights , and 20-30 kg for international flights. A passenger with additional baggage is able to book IndiGo’s add-on baggage service to ensure a smooth travel.
Add-on Service
Indigo is not offering the Frequent Flyer Program but offer three add-ons that make traveling easy.
Indigo Promise protects travellers with insurance against lost baggage as well as flight delays, cancellations and lost baggage.
In-flight Services
Hello 6E is the in-flight magazine published by Indigo accessible to passengers to read since it does not provide entertainment in the flight. To keep the cost of prices to passengers Indigo offers an alternative for a buy-on-board meal in the plane program.
Check-in
Passengers on International and Domestic flights are able to check in online up until 1 hour prior to their scheduled departure time.
Onboard Support
Indigo will ensure that passengers who require assistance with their mobility can travel without hassle and guests can reserve wheelchairs 48 hours before departure.
Refund & Cancellation
Domestic travelers are able to cancel their tickets within 2 hours. international travelers can cancel their booking up to 4 hours prior to departure. The ticket can be cancelled by the traveler with a cancellation charge. The customer can cancel their reservation through IndiGo’s website. IndiGo website.